Customer Testimonials
Steve Caudill was great to work with. We showed up just to see what trucks they had on the lot, told him what we were looking for and he showed us what they had. Steve spent his day working hard to get us in the right truck! He and the manager, were both very patient with us as we were indecisive. We are very happy with our purchase and overall experience as it was the best buying experience we have had. We will be back for our next purchase!
I had an excellent car buying experience with Steve Caudill at the Salem location. He made the buying experience easy and painless. The service department had the vehicle serviced and ready to go the day I purchased the car. Jessica in the finance office made the paperwork process super easy. Due to COVID she came out to me with the paperwork and I signed in the showroom. And their detail department was fantastic. The car was immaculate when delivered. The dealership is super clean and their housekeeping staff was working hard the entire time sanitizing. Do yourself a favor the ...
ADRIENNE HOAR!!!!!! JUST WANT TO GIVE SHOUT OYT TO HER FOR HER EXCELLENT SERVICE. SHE WAS VERY ATTENTIVE TO ALL OF OYR CAR NEEDS. SHE MADE SURE WE HAD THE BEST SERVICE. SHE WAITED WITH US AND ALL SHE WAS VERY GOOD I WOULD RECOMMEND ANYONE AND EVRYONE TO GO TO HER FOR ALL YOUR CAR NEEDS. IF YOU SEARCHING FOR THAT NEW CAR THAT FIR YOU AS A PERSON SHE IS THE WOMAN TO PAY A VISIT. TO ALL OTHER EMPLOYEES WE MET THANK YOU ALSO. THEIR WHOLE TEAM WAS GREAT. THEY MAKE U FEEL AT HIME IN THEIR ...
Mike Atchison, as always, came through for me when I was looking to get back into an SUV. I have purchased numerous vehicles from Mike and if and when I decide to trade again, I will contact Mike. He's the best!!!
Donnie was great to work with. He was kind and courteous and we felt no pressure to buy. We would highly recommend him to anyone needing a new car. Exceptional customer service!
ABC Garage Doors purchased a 2020 Silverado in Oct. Cody Mattingly did an absolutely wonderful job. This is the second vehicle we have had him as a salesman. He made both purchases fast and easy. Highly satisfied. Highly recommend Cody.
We visited John Jones Auto Group to look at a car and worked with Donnie. Very quickly, we realized that the car we came to see wasn't the one for us. Donnie, rather than act put out, let us explore several other cars. We didn't end up making a purchase, but left the dealership feeling smarter about what we wanted and needed. To have an experience that was about helping the customer and not just making the sale? I'd head back that way in a heartbeat for future purchases.
Just wanted to give Steve Caudill, who showed me the car and Jason Roberts (Sales Mgr.), who also came in and personally talked to me during the paperwork process, my top rating. I was looking for a nice low mileage used very fuel efficient vehicle for my work commute to avoid putting on so many more miles on my truck, and came away very happy with a very nice Ford Focus they had. I was also impressed with the quantity and great selection of their entire inventory they had on their lot. I have been to other dealerships in the ...
I purchased my new Chevrolet Traverse from Jaelin Hoar. I appreciate his help explaining the the features of the vehicle. I had some questions after I left and he was very responsive and spent time walking me through my questions. I will definitely go back to John Jones Auto Group for my next vehicle!
Ted Byrd is great, very respectful and had a lot of integrity in our interaction. He made it a point to remember our Kids names and never got it wrong. You know how Michael Scott was a great salesman and his customers loved him? That’s Ted! ( Without the other Michael Scott idiosyncrasies, I’m sure). Our buying experience was lengthy, but it was because they promised to do so much to the used car after purchase - which they did! On top of that, when they picked up the Jeep we bought, they dropped off a great loaner car ...
the Customer Service is great and made the Buying process a breeze they greet each customer with a smile . Always very friendly and easy to deal with. Thank you
Give this dealership an opportunity to earn your business! They Earned Mine. Let me walk you through my experience with John Jones Auto Group in Salem. As I walked through the front doors, I was impressed with the modern layout and clean look of the showroom floor. I was immediately greeted by a very friendly host. She found me the best salesperson(in my humble opinion), Dennis Severs. After spending less than one minute inside the showroom, Dennis whisked me out to the lot to show me the vehicle I had driven 60 miles to see. Still on our way to ...
I traveled about 5 hrs from Wisconsin to complete a purchase with John Jones Auto Group of Salem. Jaelin Hoar was very friendly and helpful to assure the entire process went as planned. I am very thrilled with my new vehicle, and would recommend this dealership group to others. The GM Scott Geltmaker also assisted in communications ahead of my trip which helped make things come together. Highly recommended from this happy customer.
BRAVO to the Sales Staff (Mike Atchison); the Finance Dept (Jessica Stewart); the Service Dept (many) and the very welcoming atmosphere of the property. We came looking for a replacement vehicle and JJ Auto Group was very thorough and professional in matching our needs and price range with a terrific Buick! We have been customers since 1996 and have never been disappointed in the process with them.
I came away very impressed about the John Jones Auto Group, and am very happy with my new Buick Encore. Brandon McIntosh was exceptional in finding me the right car within my desired budget needs. I highly recommend buying a vehicle at the John Jones in Salem, and will not hesitate in sending family and/or friend referrals to them. They are offer flexibility in vehicle types and financing options, and they treat you like one of their family. I plan on purchasing my next vehicle from them when my lease agreement expires.
I was treated very well while shopping for a car; after the fact I had trouble getting answers to my questions, I did finally get answers.
Went on carfax and found the Silverado truck we liked at John Jones in Salem IN. Made an appointment with Mike Atchison to look at the 2013 Silverado that was listed. Mike was very helpful and very friendly and made our buying experience a success for all. Highly recommend Mike Atchison at John Jones in Salem for your next truck purchase.
My husband and I have purchased 3 cars from Justin since 2012. The first time we bought a car from him, he went above and beyond by staying past closing time to make sure we left with a new car that day. He is doesn't give you the run around like most dealerships do. He is straight forward and very easy to deal with. We would recommend anyone looking for a new car or truck to go see Justin at John Jones in Scottsburg!!
I needed a car quickly. I told Justin what i wanted, he found it and got the best price for me. I was in and out of there with 2 hours. I would recommend Justin to anyone looking for a quick hassle free and friendly experience!
Best car buying experience I could have asked for. The entire pricess was quick and stress free. He made my first time buying from a dealer a very positive experience.
I hate dealing with dealerships. I used to work in them and have played the games. And it turns me off. However, Justin made my last buying experience painless and simple. The man went above and beyond looking through options and moved cars to find me what I wanted. Between showing several vehicles and working numbers and deals, the process was simple, and enjoyable. He doesn't play the games that a lot of others do. He's straight forward and I would recommend anyone and everyone to ask for him over anyone else at John Jones, or anywhere else ...
I just purchased a new Corvette from John Jones. Was casually searching the internet - making a few inquiries - when Meagan called me back on Saturday (4/30) with a deal too good to believe. I accepted the offer at around 2:00 PM that afternoon contingent upon them delivering the car to Elizabethtown, KY (Halfway to Bowling Green, KY) that same day. I wanted my grandson - who I only had for that week end to experience the 1st ride in a new Vette. Justin from John Jones met us in Elizabethtown at 6:00. We completed the paperwork in a few minutes. Then ...
I'm putting this on for my father inlaw. My father in law drove 9 hours from Wisconsin to buy again from Rick Roll and the staff at John Jones. Monty had running boards and the protective coatings applied fast so we could head back home asap. Rick gave him a better deal than anything else my father in law could find. My father in law is looking to drive back soon to deal on another vehicle. It's worth the drive Give Rick a call.See you soon. W.W. for Dan H. Vehicle 2015 Chevy Crew 4x4 LTZ.
We have both purchased and leased many vehicles from John Jones with Rick Roll as our salesman. He has always given special attention to our requests for specific vehicles and the features we were looking for. He's never failed us yet! We have recommended Rick and the dealership to family and friends knowing they would be treated right. Thanks Rick. We will be seeing you in the future.
Do to the site restrictions I'm unable to delete my previous review. Working with John Konkler and the management of the dealership we were able to reconcile the business transaction and have been given good customer care and service. I will remove my previous review ASAP.
Very friendly. Help you find the vehicle needed in the price range we wanted. My next truck will be purchased there. I will make them my go to dealers 🙂 Tab Street
I love my 2006 Trail Blazer. Thank you so much for working with me to get the right car. As usual your service was great.
Great to work with. Made us very comfortable. Looked and found what we wanted and the price was right on the mark. Never had a saleman do what we asked and did'nt want us to go higher. Our hat his off to Mike. Will differently go back to him and John Jones dealer ship. Have already told our friends, just can't say enough.
Had a easy great time with Mike. He answered all questions and concerns and found us what we needed with no problems. Will do busy with him again. Thanks
This was our second purchase at John Jones in Salem! We have the most amazing car salesman Mike Atchison!! He really works hard for his customers to get them in a vehicle! He never forgets you! He calls periodically to check on us make sure our vehicle Is doing well as well as just calling to say hi & how ya doing! I really appreciate this guy and his dedication to his customers and his job!! Thank you John Jones we wouldn't go any place else! And thank you again Mike Atchinson!!
i have a 2005 chevy silverado 2500LT 4x4 that i love very much. i have had issues with rust at the bottom of all the doors. each time i took my truck to Salem autobody super center that Jeff or Johnny always were very friendly and professional to me, and made me feel more than just a customer. each time the work was impeccable and done with professionalism. the last incident in November 2011 the left rear door had to be replaced and the job that was done matching the paint on a 5 year old truck was perfect, job was done in ...
Mr. Atchison was very informative and exceptionally helpful in every way. He worked for us and not for the dollars. We are very happy with the service we received and the vehicle we purchased. Thank you mike for making a families car dreams come true.
I bought my 2010 Buick LaCrosse at the Salem dealership in March 2010 only after my dealer in Louisville, failed to get me the deal I needed. Since Salem is about 50 minutes from Louisville I get any kind of warranty work done at my local Buick dealership. I recently had a issue that was boarder line warranty work.....Long story short my local Buick dealer wouldn't take care of me. So I went back to Salem and they took care of me with no questions asked. My service Advisor Don Skaggs kept me current on everything they were testing and checking. ...
Overall it was a very good experience. The only complaint is automatically including the dealership warranty and extra protective coating into the price without specifically asking if we wanted them. After thinking about it a couple days, and deciding to not go with those two things, the dealer was willing to remove them from the price without any problems.
Our experience was very pleasant. Salesmen and staff were polite and friendly and treated us with value. A very satisfying experience. Mike Atchison did evrything to ensure that we found the exact vehicle we were looking for and also did everything he could to be sure we got a fair price on our trade-in.
mike great every good so far i sure every thing will be good there is a lot of paper work to buying a car it would if there was a shorter process
Mike was very informative and worked with us very well. We felt like he was really there to help us and was not just out to make a sale like is the feeling you get at some car lots. We will definitely be back when we are in need of another vehicle.
I was very happy with the service I got at John Jones in Salem, IN. The staff were so helpfull and explained things well. They were very friendly and kept in touch with me throughout the time they had my vehicle. The work was completed quickly and I had my it back in 24 hours. I am very pleased with how well my vehicle runs and would highly recommend John Jones to my friends and family! Thank you.
Don was very thorough and very friendly. He explained, in detail, what was wrong with my vehicle and why it was causing my problem. He didn't mind me calling every few hours to get an update on my vehicle's progress, and was even considerate enough to call me to let me know of any problems they ran into. I have a warranty on my vehicle, and he made sure to call them to be sure on my pricing. The price was very fair. Don even told me things to keep an eye on to be sure the problem ...
Mike Atchison was very informative. He provided all the answers to my questions and concerns. I appreciate his honesty and care during this process. I would definitely recommend him.
Mike Atchison was a true professional handling this sale. He was friendly, courteous and certainly knowledgeable. He was very thorough and made me feel comfortable during this transaction. I would certainly recommend using him.
Mike was very friendly and professional. He looked and looked for a car for my mom. I personally dont think that we would have found her a car without his help. He gave her the best and that was what she needed. We would highly recommend him to anyone looking for a car. Just want to thank him for all his help and god bless you. A wonderful place to go if you need a vehicle..........THANKS MIKE!
My sales representative was Scott Rose whom I have now purchased three vehicles from. Scott worked with me to get the right vehicle with as many incentive price deductions as possible so that I paid as little as possible for the vehicle. I have recommended numerous customers to Scott over the past years. Monte Ball is the service writer whom I do business with most often. Monte watches over the service record on both of my vehicles (both bought here0 and has helped to keep my vehicles in the same condition as they were when I purchased them. Work is ...
I called. For information on a truck. Mike atchison helped me he answered all my question on the phone and was very polite. He had the truck ready for me to drive. He did not no me but still had everything ready. Because of him and the excellent price I bought a new Colorado .I have owned four Toyota tacomas now I will only own cheverolet trucks because of the excellent service
I had mechanical issues within hours of driving the vehicle off the lot, although there was no warranty (unless I wanted to purchase one for about 4 grand), I expected not to have any problems that soon, on a $16,000 vehicle. I called the next day and they wanted me to wait 5 days to bring it in so they could look at it, which was unacceptable, We were able to get in the next day only after we put the loan application on hold at our bank. They still wanted us to pay half the repair on something that should have been ...
I recently got a pre-owned Buick Rendezvous from John Jones in Salem. My salesman was Jabin Apple and he has done a great job explaing my vehicle and answering the questions Ive had since purchasing the car. After setting in the hot sun, my rearview mirror came detached from my windshield. I got a kit to reattach it but I was not sure how to reattach it. I went to the service shop to make an appointment to have it reattached, but Monte instead helped me attach it almost immediately for free. I am very pleased with the service from ...
I bought a 2010 Chevy Cobalt from the John Jones in Salem, IN last year. The people there are all so wonderful. They really know how to make a person want to come back for all of their service and repairs. I wouldn't even consider taking my car anywhere else. A special appreciation goes out to Mr. Monte Ball who shows a great deal of friendliness to each customer he deals with. Thanks for the great experiences!
I am a return customer because I am treated with respect.I have been dealt with by all friendly & polite people. Mike worked with & for me.I would have chosen a car that wasn't really suitable for me & my needs. He is a very patient man!
He really worked to get us the best price on our truck.He was very friendly and honest.It was a pleasant experience that is why i wrote this review.
We recently purchased a 2011 Malibu at John Jones GM City. We decided on the Malibu at the advice of our son and we've been very pleased with the car. Throughout our lifetime we've worked with numerous car salesman. After our experience with Jabin at John Jones in Salem, Indiana, we're happy to say that Jabin has moved to the top of our list of car salesman. The entire process of buying the car and the service we've received since has been second to none. We had a handful of questions after we purchased the car and ...
Hi Mike, just wanted to thank you for your kind service to Carl and I. It was a very plesant experience. I have always dealt with a dealer here in Bedford. I was told by friends that John Jones dealership was the one I should check out. I am so glad we went there. I will tell our friends how well you are treated. You told us everything we needed to know about our new vehicle. Thanks again for such a great experience,in dealing with such a nice person. Carl & Sheila Rush
We found a vehicle on the dealer's website that we were interested in. When we got to the dealership, we found out that some of the information was wrong. The car was a manual, not automatic like it said on the website. Salesman, Mike Atchison was very apologetic about the error. He worked with us to help find a car that we liked. We feel we received excellent service from our salesman and look forward to future dealings with John Jones/Salem.
After being treated very rudely by Hubler in Bedford, whom I had dealt with the dealership location for YEARS, I got hold of John Jones in Salem who got me in immediately - I had a service engine light on that had been on for several days. As busy as they were, they put my car on the diagnostic machine immediately and found that I had a real problem and got it fixed right then and there. Don Skaggs went out of his way to provide exceptional customer service! I would most definitely recommend them to everyone I know (and ...
Having had recent credit problems due to illness, my husband and I were not sure we would be able to trade our vehicle (which had over 100,000 miles on it)for something better on fuel. Mike and Dan worked with us and helped us drive away in a beautiful fused car with 40,000 miles left on the GM Powertrain warranty! They were very helpful and so nice! When we explained our situation with our credit, Mike never batted an eye or turned away...he just started crunching numbers and we walked out of his office that day with a new (well, new ...
We had an honest and wonderful experience working with Mike. He was promt and curtious. He answered all of our questions and has made a point to give us a call to make sure that we are satisfied with our purchase. Total Satisfaction and we will ask for Mike on our next vehicle purchase, Which I am pleased to say will be here at GM city Salem. Thanks again! 😀 The Bowles family.
The salesman that we dealt with was very friendly and showed us various vehicles. He knew the vehicles very well and answered all our questions about them. He kept in touch with us. There was a problem with on star and he took care of it immediately.
I have known Scott Rose for twenty years during this time I have purchased a number of cars from him--including Cadillacs--Buicks--Chevrolets--cars and trucks. Scott Rose is very knowledgeable of these cars---I have been able to call Scott at anytime for information--if he doesen't have the information he will find it for me.
Excellent service and friendly. Purchased a replacement outside mirror and it was installed for free. Good people, easy to work with. Provide shuttle service to work when necessary. Usually no problems, and if there are, they correct as required.
I failed to mention in my previous rating about the exceptional service I have recieved from Monty and Dave in the Service Department. They always make me feel at home and are upfront and honest with me about what my car needs. Thanks guys! I will continue to be a loyal customer of John Jones Salem!
Mike was superb to work with. We no sooner got out of our vehicle to look at what we thought we were looking for and Mike was there to answer any questions. A no hassle deal, just prompt service and a smile. Mike was very knowledgeable about all the bells and whistles that our new truck had to offer and demonstrated them for us before leaving which we were very greatful. Their finance guy was great to work with as well. Sorry, I can't remember his name but know that he was filling in do to an employee being ...
I will start out by saying that I hate to shop for car's. But when my husband and I drove onto John Jones Salem lot we were greated by Mike Atchison, and he very patiently helped us with our search. His cheerful, yet professional attitude made the process go smoothly. We found the car that was perfect for me, and were back home in just afew hours.I would not go to any other dealerships for any of our automotive needs, we were treated like family. And Mike went above and beyond just selling us the car, he also ...
Outstanding customer service; Mike offered to pick my vehicle up for a recall repair and return it to me. Very much appreciate his going above and beyond!He was very good to work with when we bought the Traverse as well. We got what we wanted and then some. He kept us informed as the vehicle had to be driven from elsewhere in the state before we could pick it up.
We have been customers of John Jones in Salem for a long time. We go there because we have confidence that John Jones and his staff will be very kind and helpful. We trust their recommendations. We always value their great Service Department. Monty in Service Department is always very helpful to us. We have been satisfied customers since the day John Jones opened the dealership in Salem, Indiana.
My service engine light was on and tech.replaced emmission controll solinode as a customer good will guesture'This was suppose to be a $263.00 fix for my 2009 Silverado half ton 2 wheel drive.This truck had 4,600 miles when I purhaced 1/22/2010 and at time of fix the truck had 56,700 miles approx..The service dept. is great and so is the sales manager,Joe Schmitt.I thank you very,very much.Service is sales. Thanks again, Charlie Pendleton,4825 East Farabee road Salem,IN.47167 cell,5029389438
Scott Rose is always professional and follows up on any questions and resolves any issues that we have. He is a pleasure to do business with as well as the John Jones dealership. Scott is the only sales representative that we like to deal with. We have used Scott for all of our business auto needs.
Dealing for a new car has always been my least favorite thing to do. However, my experience at John Jones GM City in Salem has changed my mind on that! There was no pressure, no gimics, just a genuine willingness to serve. I felt like my business was valued and that they were willing to do what it took to create an offer that was within our expectations. Dealing with Mr. Atchison made the whole experience a very positive one. He was very knowledgeable about the car we wanted and was more than willing to answer our questions. We came ...
Overall experience was super great!!! Mike Atchison did a very thorough job. I will do all my future business at John Jones GM City. I will reccomend all my friends and family to John Jones GM City. We absolutely love our 2011 Chevrolet Equinox. We look forward to many miles of good driving.
I have been going to John Jones in Salem, In. since 2003.Since 2003 I have bought 2 new trucks. Then I continued going to John Jones for servicing.I have always had great service,Everyone is real friendly,and helpful. I would recommend them to anybody, and glad to do business with them.
The sales person for our past few purchases was through Mike Atchison. Mike has helped us find vehicles for ourselves and for our daughter. When we were looking for a certain type of vechicle he kept in constant contact with us to let us know what was available. Mike made us feel comfortable and made buying a car from John Jones a pleasant experience. We also have always been pleased with the service department at John Jones.
I was looking for a new pickup truck to purchase for our small farm. This was the first time I have purchased a vehicle in this capacity. Scott made me very comfortable doing this. He was patient and informative. He answered all my questions and gave me information to help with the decision of which truck. My husband has bought several vehicles at John Jones GM City over the years and Scott Rose has been great. During the last few weeks as we have visited John Jones GM showroom we have been greeted warmly as soon as we enter the ...
i've given my rating because it was the best experience i've had at a dealership and with a dealer. i got the price and vehicle information and my dealer stayed in contact with me to see how the car was doin for me and it was just the best experience.
Kevin Carr was a pleasure to work with. He went above and beyond the call of duty. He brought the vehicle to me, as well as took my prior vehicle back with him to have some service completed. Anything I needed, he was there. John Jones has always treated me very fairly when buying/trading vehicles. I would highly recommend (and have) Kevin Carr and the folks at John Jones.
I have purchased many vehicles in my lifetime but have never had as pleasant an experience as this one. Scott Rose is truly a knowledgeable professional, and made the entire buying experience a pleasure. I would recommended Scott Rose and John Jones to anyone.
It gives me a great deal of pride to evaluate Mr. Scott Rose, Sales Associate of John Jones GM City, Salem, IN. Scott has been the salesperson in about twelve cars/trucks that I have purchased from John Jones dealership in the past 20 years.I would like to identify a few of his outstanding skills in his salesmanship which he bring everytime he sells a vehicle. He has outstanding interpersonal skills. A smile on his face ,a firm handshake,and generally a question about the health of you or a member of your family, if he has done business with ...
Scott Rose is a true caring professional. His attention to detail is outstanding. Sincere and genuine in everything he does. Goes way beyond what you would expect from most other sales people. Every experience is a positive one. I would send anyone I know to Scott and have on many occasions. I know a lot of "Car Guys", Scott is on top of the list. As a business owner of many years myself, I know the Culture is set by the leader/owner themselves. Its clear that John Jones has set the standard high for all of his ...
I needed a car fairly quickly after being in a car wreck, and when I came in Kevin Carr was very helpful, polite, careing and extreamly helpful in helping me find a car, I couldn't get financing to get the car I liked and wanted, so Mr.Carr went above and beyond to help find me a car in my price range, the first car I got the night I picked it up and drove it to New Albany to drop my rental car back off had a blown head gasket, so Mr. Carr found me another car that ...
I visited john jones to buy a quality pre owned truck. As i was looking at the selection of preowned trucks i was not bothered or presured by any one. Kevin carr one of the sells persons came out and asked if i would like any information about the truck i had been spending the most time around. We then went over the truck and its options but i was in a bit of a hurry so i gave him my phone number to call me back after he had worked out some numbers for me. He called me back ...
My experience with John Jones - Salem, was a pleasent and entertaining time. All employees there were extremely polite, and went that extra mile to assist me in my search for that special vehicle. Mike Atkinson, who was my saleperson, went way beyond what I ever expected. The vehicle was just what I had been wanting. A special Thanks again to Mike. We will do all our business with John Jones-Salem.
I have bought several vehicals from MIKE ATCHISON over the years, he has bent over backwards to get the deal done, has deliverd vehicals and paper work to my place of business. This is very important to me, being a Business Owner, time is limited for me. The vehicals have always been great vehicals, nd I will by from JONE JONES and Mike Atchison when the next vehical is needed. Barry Laird
Mr. Mike Atchison of John Jones GM City Car Sales (Salem, IN) recently sold us a 2007 Jeep Liberty at a very competitive price. We had seen an ad in our local newspaper that sparked our interest. We made one phone call, and he was more than happy to accomodate us with information on any and all vehicles available in our price range at that time. My husband went to look at the vehicles on the lot that day and was pleased with what he saw and the terms offered to him. Me, (his wife), being homebound due to illness was ...
Dealership really wants to sell cars and will try to work with you to get the sale done. I have worked with Mike Atchison before and with the service I got before I came back to this dealership. I have used the service shop only a few times but when I have they done the service when and how promised.. I know this dealership will get my business again.
I have always been treated well at John Jones by Mike Atchison. He is a salesman with honesty and integrity. I can't say that about all car salesman. I have always gotten the best price from this dealership and the highest trade in value. I would recommend John Jones and Mike Atchison to anyone in the market for a new vehicle.
I have purchased two high end Chevrolets and Cadilacs during the past five years from Mike Atchison. The deals have been fair with no surprises. The pre-delivery and post-delivery service has been exceptional. I have also had great experience with the service department--no surprises and an attitude to please.
No hassle, found the vehicle i wanted, gave best price the first time, no haggling back and forth, truck was ready upon delivery, delivery was prompt and courteous. The salesperson did exactly as he said he would do, but did not make himself a pest or harrass for a sale.
Mike Atchison is very friendly and helpful. The entire buying process was good. I will definitely return for my next vehicle. We get birthday cards and holiday cards from Mike. It is such a personal touch that we really appreciate. The hours are convenient. No complaints at all.
I had a very good experience with my first purchase from John Jones. My salesman was nice & knowledgable about the car i was interested in. Before the purchase, it was discovered that there was a spot on the door & one of the rear door locks wasnt working & they took care of both. They also came down on the price. I am very happy with my car & the way i was treated.
When we visited John Jones in Salem, we had nothing but professional service from them. They were very pleasant to work with, found the vehicle I wanted, and the sale was completed with the utmost professionalism. I would recommend this dealership to anyone.
Scott has always been great to deal with. This is probably my third vehicle I have purchased from him and plan to in the future. He is a great asset to the John Jones family. His product knowledge is second to none. If you are looking for a good product and a quality salesman, then visit Scott Rose at John Jones GM City in Salem. You will not be sorry.
My wife and I have been customers of Mike's for many years. He has always treated us well, with courtesy, thoughtfulness and attention to all our needs. He is prompt in letting us know about any dealer incentives or programs that he thinks we might be interested in, as well as any new vehicles on the lot. We have recommended him to family and friends when they were looking for vehicles. We feel he is an asset to the dealership. Dick and Marie Dunlap
John Jones, Salem has been our "dealer of choice" for 14 years. I doubt we will ever change as long as they continue with the same level of OUTSTANDING service! Mike Atchison, our personal sales representative has always remained "on top of the game" - letting us know when lease or sale opportunities came, and, assisting us in working through the process. Done so well - that at the last "lease exit" - we did not even entertain other offers, knowing that Mike would take care of us in a professional and fair manner. Mike ...
Mike Atchison was my salesman and I couldn't recommend him any higher. He was terrific to work with. We've maintained a good salesman/customer relationship which doesn't always occur. Mike has always been very helpful and a buyer should seek him out.
We have bought several cars and trucks from John Jones over the years,they always stand behind what they sale.We have closer dealerships to us but we drive over 50 miles each way,cause we know we always get the best service and the best deals.Mike has been our salesman for a long time,he will work with his customers to find what they want and he will be there for you after the sale.We highly recommend John Jones in Salem as your next dealership and Mike as your saleman,you will be glad you did.
Great guy. Best car dealer I have ever dealt with. Most important is his honesty. Very personable and knowledgeable. Rick has also been helpful to answer any questions that we have had since we purchased the vehicle and has stayed intouch. Mike and Debbie Bolton
Why, these guys go out of their way to check up on how I am doing and if there is anything I need. A great way to sell, service, and represent a great car like Chevrolet. It makes a big difference to a customer like myself to be treated like the dealer appreciate's your business.
We live in Bloomington, Indiana. Salem is close to an hour and a half drive for us. We have gotten our last four cars from John Jones Salem. The first reason we go to John Jones Salem is because we love working with Mike Atchison. He listens to what our needs are and helps us find the right car for us. Obviously, living far away from the dealership could present problems when you need service for your car. This has never been a problem. They send drivers up to take my car to be serviced and leave me a car ...
well i drove bye and turned back around whent in every one was very nice and then i talked to mike atchison he ansewed every thing i asked gave me good trade in and i will recomend him to every one i know on if i run in to someone that wants to bye a car
We have been very happy with John Jones GM City. We bought a truck and car in 2007. Our salesman (Rick Roll) was very easy to work with. He was very knowledgeable about both vehicles. He has also been helpful to answer any questions that we have had since we purchased the vehicles. We recently had some body work done on the truck. Anita (the lady at the desk) was very pleasant, and even introduced us to the owner, John Jones.
My purchase experience was very positive. Justin Strange, my salesman, worked very closely with me to insure all my questions were addressed and answered to my satisfaction. He maintained correspondence with me during the purchase process. I was allowed to test drive the vehicle before purchasing to make sure this was the vehicle I wanted to buy. I was given a fair price for the vehicle I was trading in. The vehicle was spotlessly detailed prior to being picked up. I would highly recommend Justin and John Jones.
They made us to feel very comfortable, they even got chairs for our children and got drinks for us too. Also, there was no pressure at all to buy. Other dealers told us, "Better buy now we have another guy looking at this truck"! Kevin did not do that, he let us decide weather we wanted the truck or not. Would recommend this dealer to a friend.
Monte Ball came to my wife's rescue and mine in return. She was on her way to the airport to pick me up and stopped to get gas. When she got ready to leave, my Trailblazer wouldn't turn over. She ended up calling service and spoke with Monte who sent a driver with a jump box. After my vehicle still wouldn't start, the driver gave my wife a ride back to the dealer where they had a rental car ready to go since Monte knew I would be landing any minute. They towed my vehicle in and ...
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