Customer Testimonials

He is a great guy and and very nice and friendly and helped my mom get a car today God bless you thank you so much

Rick Roll sold us a new Colorado. He does a awesome job at customer service

He is a very nice man. He did a very good job. God bless them. He ie a great worker. 👍

great guy knows his stuff

Brandon is a great guy to work with!

Gave was able to get the deal done on the vehicle I wanted same day. Excellent service.

Rick Roll at John Jones is an amazing salesman. He worked tirelessly to make the car buying experience phenomenal. I can’t recommend highly enough.

Kyle with John Jones was extremely helpful walking me through my Chevy Trax purchase and 10/10 recommend working with him.

Brandon James was exceptional in making our purchase of our 2027 Equinox. He was very knowledgeable and never pressured us in any way. It has been a pleasure to work with him and John Jones if Salem.

Gabe is an amazing employee!!!! Would recommend him!!!! -Lanise

I bought my truck from Rick Roll. Rick was very helpful throughout the entire process and very honest with me. I recommend Rick Roll to anyone looking to buy a vehicle.

Landon Rose & Scott Rose are very professional salesmen…the best!! I encourage anyone looking for a vehicle to go see them. They impressed me by getting my car detailed after getting my oil changed. Thank you guys so much!!

Jonathan Wilcox did an extremely outstanding job servicing my Trailblazer. Dan Libka was my advisor and took really good care of me. Staff was kind and polite. Detail did a good job making my ride look like new.

Thank you Kathy was great. Thank y'all for your business

Was helped my Mike Atchison, was very good at giving us all the info we needed and help us find a car that was right for us and in our budget! Highly recommend speaking to him if you're in the market for a new car!

We loved our experience at John Jones! Mike was very informative, helpful, and willing to answer all of our questions. He spoke from experience with his time working at John Jones and his personal experience with cars similar to what we were looking at purchasing. Mike made buying a car easy and fun!

I was very upset about changing my usual place for an oil change. I must say, from the scheduling, to the service, explaining everything in detail, being asked twice was I ok, need anything to drink, to washing my car because it was my first time.....PRICELESS very satisfied. I'll be back. Thanks

You sale trucks as certified but mine smokes and week later I took it back then brakes are bad also! Bunch of shady & BS ..Hope karma strikes

Great customer service!

Friendly staff, but charged me 600 dollars to fix my broken door handle assembly. A part that I looked up and priced at 45 dollars they charged me 200 for. Ridiculous that it cost that much for a repair that took an hour to do.

Landon was an awesome salesman. Keep up the great work. Look forward doing business with you in the future.

Scott Rose made me a great deal! Very easy going and willing to listen to concerns. He knows his vehicles and was very helpful setting up everything. Thank you Scott you are awesome and you have my business

Rick Roll is awesome

Service was wonderful

Joe was efficient and thorough with his explanations

We only come in to buy from Rick Roll. We bought 2 trucks today and this makes the 3rd generation buying from Rick Roll. Great service!

Mike Atchison was great to deal with! Kind, helpful and considerate of our time. Highly recommend!

Rick Roll Excellent salesperson. Fair and honest great to deal with. Would highly recommend him. Tim Nix

Rick Roll was very pleasant and knowledgeable. I would highly recommend John Jones and Rick Roll.

Had a great experience working with Mychal Lopp was able to come to agreement and conduct all paperwork without interruption to my business. Great to see the next generation with old-school values Thank you again

Kyle was very helpful, made our transaction a breeze!

Rick Roll was a great help while I was buying my Jeep. He took the time to walk me through all of the features of my Jeep and went above and beyond to accommodate my late schedule. I won't buy from anyone else.

Matt Phillips was so very helpful and communication was superb!

Kyle was an excellent salesman. He was courteous and professional. He was a able to answer all my questions or get them answered quickly. He was very helpful in transferring personal items after the sale.

Great experience. Nick was great

Great service, world needs more men like him.

Disappointed to say the least. Yes not new but 9000 MLS and a used tire put in rack and no jack or handle to get it if needed. Floor mats missing after clean up. Not a very good experience. Feel very little trust with this dealership. Lesson learned,never again. If. If they make good on getting matts and a jack I'll be back. Still disappointed that was missed. Upgrade review when they called to work on it.

Great experience purchasing a 2026 Chevy Trailblazer. Gabe Moreno made the sales process easy, comfortable, and stress-free with his friendly and professional service. Jackson in finance made the financing process smooth and straightforward. I really appreciated the excellent customer service from both Gabe and Jackson.

Wanted to give a shout out to Mychal Lopp. He sold me my first new truck ever. We absolutely love our new 2026 Chevy Silverado 2500 Z71 that’s Cypress Grey. He wasn’t pushy or trying to get us to buy it. He was very laidback and helpful through the whole buying process, plus teaching us how to use all the features. He also told me wife about the rewards program that she could have been using since she purchased her first suv and John Jones. We highly recommend using Mychal to purchase your next car, truck or suv. Thank you ... Read More

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Google - Sep 13, 2026

Wanted to give a shout out to Mychal Lopp. He sold me my first new truck ever. We absolutely love our new 2026 Chevy Silverado 2500 Z71 that’s Cypress Grey. He wasn’t pushy or trying to get us to buy it. He was very laidback and helpful through the whole buying process, plus teaching us how to use all the features. He also told me wife about the rewards program that she could have been using since she purchased her first suv and John Jones. We highly recommend using Mychal to purchase your next car, truck or suv. Thank you again Mychal! So excited about my new truck.

Landon R. was an amazing salesperson! He was extremely helpful and answered every question we had about our new Traverse. He made the entire process of buying a new car easy.

Gabe was very good!

John Jones auto group of Salem was amazing! Quick turn around to fix my a/c on this hot week in August. With short notice available parts and great service! Thank you!

Rick Roll the best sales man out there!

They didn’t take care of me very well, that will be my last experience with John Jones!!

Spent almost 100k, wouldn’t fill tank, crumbs all over cup holders/center console. Won’t be back, drove 9 hours for this truck…

Be very careful if you buy the extended warranty from the Salem store!! I bought a 2022 equinox with 48000 miles and was told I was getting a 75000 3 year warranty. Come to find out they sold a warranty for a new car so the warranty covered from 0 to 75000 miles. When I got the car 3/4 of the warranty was already gone. If they would have sold me a warranty for a used car like I bought i would have been covered. The mistake has cost me over $4000 now the only option i have is sue them in small claims court for fraud.

What a joke! I live an hour and 15 minutes away from Salem. I was looking at a car for about 3 days and had at least 3 different people ask if I wanted to come see it. I went. It was FILTHY. There was soda in the console pockets that had dried to syrup. I actually felt sorry for the salesman. FILTHY. And, their 'test drive' is a straight road with no hills or even turns that might actually 'test' the car. The salesman said, "The owner is a nurse practitioner. She only took care of the outside." LOL. Nope. ... Read More

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Google - Jul 14, 2026

What a joke! I live an hour and 15 minutes away from Salem. I was looking at a car for about 3 days and had at least 3 different people ask if I wanted to come see it. I went. It was FILTHY. There was soda in the console pockets that had dried to syrup. I actually felt sorry for the salesman. FILTHY. And, their 'test drive' is a straight road with no hills or even turns that might actually 'test' the car. The salesman said, "The owner is a nurse practitioner. She only took care of the outside." LOL. Nope. She didn't. Her house looks like that, too, I guarantee. Glad I saw it dirty or I may have bought it. To be clear, I'm not blaming the salesman. Everyone is counting on the person before them to do their job. No oversight. And the off site agents haven't got a clue what's going on at the actual dealership. Imo, the salesman should have taken that car to the detailing people and said, "I'm gonna keep this lady busy for 20 minutes. Do SOMETHING, ANYTHING to make it better."

Jon Richey needs to learn some customer service skills and remember to check his attitude at the door when he clocks in. Absolutely awful behavior from him. I will be highly recommending no one go to any John Jones.

I brought my Silverado in to have a wiring issue fixed and it was anything but smooth. Had a service appointment on Wednesday at 9am after being charged a $150 diagnostic fee for an issue that I showed them the break in the wiring. I explained that the windshield spray wasn't working either, they told me that would be another $150 diagnostic fee. As much as I hated paying the money grab diagnostic fee, I did and dropped the vehicle off. The only time I heard from them in regards to my vehicle is when they either wanted to perform extra ... Read More

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Google - May 3, 2026

I brought my Silverado in to have a wiring issue fixed and it was anything but smooth. Had a service appointment on Wednesday at 9am after being charged a $150 diagnostic fee for an issue that I showed them the break in the wiring. I explained that the windshield spray wasn't working either, they told me that would be another $150 diagnostic fee. As much as I hated paying the money grab diagnostic fee, I did and dropped the vehicle off. The only time I heard from them in regards to my vehicle is when they either wanted to perform extra service for ridiculous fees ($500 to change 2 belts) was when I called to check on my vehicle. After calling Thursday and Friday with no one being able to give me an update other than we are shorthanded on technicians and we will call you when there is an update. I decided to call back on Saturday and demand an update on my vehicle as I wanted it back. Low and behold, it miraculously was finished a few hours later. The take aways from this unfortunate experience: the can't get the initial cause of the visit fixed until after they have looked for every other upsell opportunity. If you need the service performed in a timely manner, look elsewhere. Their shorthanded facility will become your issue. I will look to other facilities in the future, $1,300.00 to be aggravated and get less than decent service seems ridiculous.

Dropped off my Chevy 1500 to have a coolant leak looked at and to have my rear main seal repaired. After having it hauled there on a trailer, we started it to shift it into neutral and turned it right off. No longer than 5 seconds total and pushed it into the parking space since I didn’t want the engine to run without coolant any longer than it had to. 4 days later I get a quote (no call) that my engine was seized and I would have to pay $12,500 (subject to change) for the repair. After having elevated conversations with the ... Read More

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Google - Apr 28, 2026

Dropped off my Chevy 1500 to have a coolant leak looked at and to have my rear main seal repaired. After having it hauled there on a trailer, we started it to shift it into neutral and turned it right off. No longer than 5 seconds total and pushed it into the parking space since I didn’t want the engine to run without coolant any longer than it had to. 4 days later I get a quote (no call) that my engine was seized and I would have to pay $12,500 (subject to change) for the repair. After having elevated conversations with the service manager, Bob Barger (who has no idea what he’s doing) he proceeded to say he believes I brought the truck with a seized engine and that it running when it was dropped of was irrelevant. After a few more back and forth I had asked for that statement in writing to which he said no to providing and begun retracting saying he didn’t say that. Then the assist manager, Danny Libka had nodded in agreement when I asked him if he had said be thought I brought a truck with a Seized motor. After further inspection it shows that my starter was burnt up probably from a technician trying to start it. I have all video footage of it starting in my driveway to shift to neutral and they failed to give me the footage of it being dropped off. Also to add it was full of oil in my driveway and now that they have it it is “bone dry”. I bought this truck there and have had warranty work done there along with outside warranty work done At this facility and I will never go back I STRONGLY ADVISE GOING ANYWHERE OTHER THAN THIS FACILITY!!!

Not very happy with all the things they keep missing!! A d want to charge for a diagnosis fee..for something already diagnosed.. also after last oil change i found my oil pku and filter only finger tight!!! Do we want to replace an engine here people???

5 stars for Rick Roll selling me my car a year ago. Unfortunately 1 stars for the service department. I have a Nissan (and yes I know this is a Chevy dealership) but I bought my Nissan here and called before hand to see if this was something they could fix/take a look at. The lady on the phone was very pleasant and even said she would ask a tech before making my appointment. They said they more than certainly could help me out. I waited several days for my appointment just for them to text me morning of 6 hours before ... Read More

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Google - Apr 10, 2026

5 stars for Rick Roll selling me my car a year ago. Unfortunately 1 stars for the service department. I have a Nissan (and yes I know this is a Chevy dealership) but I bought my Nissan here and called before hand to see if this was something they could fix/take a look at. The lady on the phone was very pleasant and even said she would ask a tech before making my appointment. They said they more than certainly could help me out. I waited several days for my appointment just for them to text me morning of 6 hours before my appointment that I would more than likely need to go to Nissan. I have no problem doing this but they had just told me previously they could take care of my issue. I went ahead and had them take a look at my car/brakes which was my main concern. 350 dollars later just for them to quote me 2k of things that weren’t even wrong with my car. Including, brakes and a new tire. I decided to take my car to the tire shop which happens to do brakes and tires. They fixed my tire which did have an issue with it but said nothing was remotely wrong with my brakes. They even brought it to my attention where on the paper they said my brakes were fine. $350 just for them to do a false diagnosis?! $350?! I paid $35 at the tire shop. I would highly recommend never doing a service here.

Joe did an amazing job. He met us at the door, walked us thru the process, and walked us out the door. He went above and beyond to help us get the vehicle we wanted, and then some. We would highly recommend stopping to see Joe!

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By far one of the worst experiences I ever had with a service department. Everything was great up front from a warranty work standpoint. Then the said control arm needed to be replaced and alignment needed done, I okayed it, 1k later everything is good right? Wrong so very wrong, they didn’t install the new control arm properly at all, the destroyed the alignment on the truck and bent the frame in the process! Then they wanna say the frame was bent beforehand, but when a frame is bent your suppose to notify the vehicle owner before releasing the ... Read More

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Google - Apr 7, 2026

By far one of the worst experiences I ever had with a service department. Everything was great up front from a warranty work standpoint. Then the said control arm needed to be replaced and alignment needed done, I okayed it, 1k later everything is good right? Wrong so very wrong, they didn’t install the new control arm properly at all, the destroyed the alignment on the truck and bent the frame in the process! Then they wanna say the frame was bent beforehand, but when a frame is bent your suppose to notify the vehicle owner before releasing the vehicle to the owner fore insurance purposes. Never not once was I notified nor did I sign off on it I wouldn’t have. Now I have a frame and a front end to replace and they won’t service the vehicle bc I came back to have them look at it and they wanna quote me a frame. I’m not gonna pay for a frame yall messed up! Was the control arm messed up beforehand yes but the truck still would drive without issue now it’s almost undriveable and wears the tires so fast because the front end is jacked up.

Review of service department: Staff was courteous & the place was clean. However, I had my Cadillac in twice to replace a blurry heads up display (HUD) on a brand new 26 XT5 Sport and they didn't fixed it, yet told me it was fixed (twice). Obviously they never checked it and it's literally the easiest thing to check - it's the display on the windshield when running. They replaced the windshield the first iteration and it was the exact same: very blurry. Next iteration, they pulled the radio, dash, instrument cluster console, etc and replaced the HUD ... Read More

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Google - Feb 14, 2026

Review of service department: Staff was courteous & the place was clean. However, I had my Cadillac in twice to replace a blurry heads up display (HUD) on a brand new 26 XT5 Sport and they didn't fixed it, yet told me it was fixed (twice). Obviously they never checked it and it's literally the easiest thing to check - it's the display on the windshield when running. They replaced the windshield the first iteration and it was the exact same: very blurry. Next iteration, they pulled the radio, dash, instrument cluster console, etc and replaced the HUD unit. While better, the HUD was still a bit blurry, not horrible but definitely not correct. I previously owned the same model Cadillac and the difference is notable. Moreover, I checked the HUD on the exact model sitting 100 ft away indoors in their showroom and the HUD was crystal clear compared to mine. All the work was under warranty so it only cost us the 4 hours of drive time. Not a big deal I'll just go somewhere else. Again, they were nice but clearly the service advisor or whoever is supposed to validate work never checked literally the easiest thing in the world to check.

Without telling the entire story, I would strongly suggest you do not go there. ‘Bob’ feels that they are too big to fail. The customer satisfaction is not there. Avoid service there. Four new tires. Flat. On me to get my vehicle there. Asked for a new tire that was off the rim and dragged onto tow truck. Nope. Eat it. Take your chances on interstate at 70mph. Not used to this kind of service. I would not go there This is in response to their reply! What they don’t tell you is that I drove this truck home ... Read More

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Google - Oct 1, 2025

Without telling the entire story, I would strongly suggest you do not go there. ‘Bob’ feels that they are too big to fail. The customer satisfaction is not there. Avoid service there. Four new tires. Flat. On me to get my vehicle there. Asked for a new tire that was off the rim and dragged onto tow truck. Nope. Eat it. Take your chances on interstate at 70mph. Not used to this kind of service. I would not go there This is in response to their reply! What they don’t tell you is that I drove this truck home and it was parked in a climate controlled garage. It has less than 10 miles on those tires. When I took it back “ Bob” said “it is a 25 year old truck!” What they don’t tell you is that they did NOT clean the rims before the tires were installed! Because they get corroded per “Bob” Why didn’t they mention this before I bought a brand new set of tires from them? Let’s just sell them new tires on their old truck— if they would have told me that the rims were corroded, I would have probably bought new rims! I asked for a new tire and was told flat out by “Bob” per his GM that they would not replace the tire that was dead flat, crunched under the weight of the diesel engine and pulled onto a tow truck. Reasonable request I think as I had just dropped over $2000 in August. Seriously, this place wants you to buy new vehicles and does not care about keeping the old ones going! “It is a 25 year old truck!” Actually Bob it’s a 21 year old truck but who’s counting when you are too big to fail, eh?

Was very disappointed in this business, as we have a Chevy Silverado that barely has 40,000 miles. They called and told us that it was 2,500 to fix it, and it was a transmission line that had a hole in it. But we had also purchased an extended warranty when we bought the truck. And when I called, they told me they was paying 2558 towards the truck being fixed. But then we received a call that it was going to cost us an additional 938 because mechanic work was normally 150 an hour but because it was warranty work the price changed to 180 an ... Read More

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Google - Aug 24, 2025

Was very disappointed in this business, as we have a Chevy Silverado that barely has 40,000 miles. They called and told us that it was 2,500 to fix it, and it was a transmission line that had a hole in it. But we had also purchased an extended warranty when we bought the truck. And when I called, they told me they was paying 2558 towards the truck being fixed. But then we received a call that it was going to cost us an additional 938 because mechanic work was normally 150 an hour but because it was warranty work the price changed to 180 an hour.. it was 3 weeks before we could get to another shop and it still took almost 2 business weeks to get done, for a 15 hour job so we had no choice but to pay it. But on the upside, I almost purchased a vehicle for 25,000 but that sealed the deal for me that I had no business doing business there. So that 938 prob saved me from a very huge headache. But I have never heard of prices going up because you bought a warranty!

Wouldn’t program a bcm, willing to pay. other gm dealers at least warned it may not help prolly just as worst as Scottsburg service

Every time I have come to get my oil changed there seems to be a problem with the power protect service plan I have. This last time the new guy asked me how he was supposed to bill it…how am I supposed to know how your billing works? I suggested either looking at previous notes or call the number listed. After a while he returned and started with how long he had to wait on hold and then went right into I owed the difference. I explained that I don’t owe, I prepaid for 7 oil changes and tire ... Read More

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Google - Aug 7, 2025

Every time I have come to get my oil changed there seems to be a problem with the power protect service plan I have. This last time the new guy asked me how he was supposed to bill it…how am I supposed to know how your billing works? I suggested either looking at previous notes or call the number listed. After a while he returned and started with how long he had to wait on hold and then went right into I owed the difference. I explained that I don’t owe, I prepaid for 7 oil changes and tire rotations. It took getting the supervisor involved for the kid to stop telling me I owed the difference. I could understand if it was the first time but it’s not. I’ve had all my service completed there. It’s crazy that I bought a plan for $780 from a chevy dealer and was told I could use it anywhere, from the company itself along with Chevy employees yet it’s always a hassle. Your service manager is truly a nice man and I am sure he meant well although I highly suggest not telling a customer it’s time for them to go relax when they are frustrated that his new employee is clearly lacking basic customer service skills and quite frankly, pretty snarky.

Wouldn’t send anyone here! They have sold two vehicles while in talks with my husband about them. They don’t even come out when you pull into the lot! Went several times to look at vehicles and they didn’t help us until we went in and asked for help! Do not go here!!!

I'm not sure what to think here you don't look like your a customer unless you walk in with a perfect credit score. I'll definitely go through another dealership thank you so much for making people feel unwelcome.

They are slow ....they lied to us about our replacement key fob....once you are caught in a lie then you no longer have me as a customer....I will find another dealership....

I had originally given this place a 5 star rating the day I bought my truck. I thought the staff was great. They were until 2 weeks later, when the transmission went out. The experience with the service since the sale has been abysmal at best. It was a good thing I bought the warranty, or I would have been out $8k. Lesson learned: don't buy a Ford from a non-Ford dealership and don't deal with this group again.

David Rodgers at Salem was very knowledgeable and immediately put us at ease. He let us take our own driving route to test the vehicle and it helped in our buying decision. Hands down, it was the best car buying experience I've had in years!

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Over priced service. Would not recommend.

I bought my truck about a year ago the guy that dealt with was great. And when I looked the truck over I didn’t see anything that caught my eye. It felt fine riding but within 2 weeks of having it I had to get 2500 worth of work done thankfully I had a service contract it was my 4x4 trying to engage while driving and gears grinding. And I wasn’t worried about it I was still happy with the truck. But after a year of having this thing and doing different things to it I’ve found a lot ... Read More

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Google - Mar 21, 2025

I bought my truck about a year ago the guy that dealt with was great. And when I looked the truck over I didn’t see anything that caught my eye. It felt fine riding but within 2 weeks of having it I had to get 2500 worth of work done thankfully I had a service contract it was my 4x4 trying to engage while driving and gears grinding. And I wasn’t worried about it I was still happy with the truck. But after a year of having this thing and doing different things to it I’ve found a lot of shady shit that I don’t like. I put lights on my truck and while going through and wiring I found so much wire that has been cut left hanging and exposed. Not only that but it was STILL HOT it’s almost like they went through the truck cut shit off and tucked it away not caring. I bought this truck for 20k and it’s got stuff like this ??? I wish it would let me show the video of me pulling it all out too it’s insane and there is more I haven’t torn out yet. Ridiculous I would never recommend this place to nobody

Wouldn't lower cost down to what it's worth. But when said this abd that wrong with it well it is a older vehicle well give a older vehicle price then o we can't it was 400 dollars ridiculous

Parts guy told me I had to get the car towed there in order to get a key fob programmed to the car. Turns out anybody can do it at home easily. Costed me an extra $250 or so, and the car wasn't ready when they said it would be done.

My sister had a terrible experience at the Salem branch. Had her car for 3 weeks. It still is not fixed. She has paid over$1700 and can't get it home. Poor Customer Service.

Liked the dealership, unfortunately the service department was a very bad experience. I had my 2018 equinox 1.6 L diesel worked on for a DPF. I was reassured that it was a cracked pipe causing my problem. After several questions about why , how, and If the tech felt it was the issue. Oh, plus $1,000 repair. For a $150 part. I took the vehicle home. So I drove the car the same day for 100 miles, same warning light, DPF. Called and talked to service. Said I had to bring it back, get it on the diagnostic machine again. They would take care of problem ... Read More

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Google - Aug 24, 2024

Liked the dealership, unfortunately the service department was a very bad experience. I had my 2018 equinox 1.6 L diesel worked on for a DPF. I was reassured that it was a cracked pipe causing my problem. After several questions about why , how, and If the tech felt it was the issue. Oh, plus $1,000 repair. For a $150 part. I took the vehicle home. So I drove the car the same day for 100 miles, same warning light, DPF. Called and talked to service. Said I had to bring it back, get it on the diagnostic machine again. They would take care of problem if it was something they did. The problem here is they misdiagnosed the problem first go around. Now they want more money. Of coarse they do!!!! I chose to take the vehicle to a shop that is more confident in there repairs plus someone to stand behind there work. Not a shop that just keeps gouging you for more money. I would not recommend John Jones service department for these reasons. I tried to buy local again, but after this experience, I will give my $$$$ to someone else. I'm sure JJ will respond that they are sorry like other times. They will find reasons why it's my fault. I've bought plenty new and used cars over the years, but have never been taken advantage of like this dealership has.

I bought a 2017 Ford Edge Titanium less than a year ago after my car was hit and totaled while parked in fron of my house. I haven't had the car a year and I haven't even put 2,000 miles on the car I purchased from John Jones. There was a pea sized crack on the winshield that I thought at the time was a bug until I got the car washed, and I called and talked to the salesman who was a total jerk (gross understatment), and he even encouraged me to go online and leave a bad review. ... Read More

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Google - Aug 10, 2024

I bought a 2017 Ford Edge Titanium less than a year ago after my car was hit and totaled while parked in fron of my house. I haven't had the car a year and I haven't even put 2,000 miles on the car I purchased from John Jones. There was a pea sized crack on the winshield that I thought at the time was a bug until I got the car washed, and I called and talked to the salesman who was a total jerk (gross understatment), and he even encouraged me to go online and leave a bad review. The winshield repair was almost $300, I had to get floor mats and a cargo cover, and then it was $258 for a new key fob. Now here it is and I've had to have $785 worth of engine work done on this vehicle. I think their great reviews are probably written by employees and friends. DO NOT buy a a car from this dealership!!!! I will be contacting the sate as Indiana still has Lemon Laws.

The weak wiring issue that should have been covered under the “bumper to bumper warranty” they charged my husband for working on. This should have been covered since we ordered the fifth wheel wiring package on our truck when we bought it new. I am very disappointed we had to pay for what should have been warrantied.

2 quarts of power steering fluid, $40.00. Should tell you all you need to know.

Walked on lot for 15mins without anyone come to ask if we needed assistance seems like they not interested in making a sale

This place put bad parts on my Cadillac then refused a full refund when I had to have their work replaced just 4 weeks later. Unprofessional, disrespectful and unreasonable. Buyer beware.

Oil change took 1 hour 45 minutes. Next appointment for diagnostic reason, I was told 1 hour wait time. It took 2 hours45 minutes and they brought my truck out with lights flashing, they wanted me to pay and leave like that. The truck had an injector code to diagnose, then they messed up the wiring. I had to take it to Coyke Chevrolet to get it fixed. Service writers have no clue what planet they are on. All they worry about is selling new tires. Another service they did on my transmission, they overcharged me on 5 quarts of transmission fluid. At $10+ a quart ... Read More

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Google - Feb 7, 2024

Oil change took 1 hour 45 minutes. Next appointment for diagnostic reason, I was told 1 hour wait time. It took 2 hours45 minutes and they brought my truck out with lights flashing, they wanted me to pay and leave like that. The truck had an injector code to diagnose, then they messed up the wiring. I had to take it to Coyke Chevrolet to get it fixed. Service writers have no clue what planet they are on. All they worry about is selling new tires. Another service they did on my transmission, they overcharged me on 5 quarts of transmission fluid. At $10+ a quart that was a big mistake that I had to point out to them.

We test drove 2 different Jeeps at this dealership. The first one was a 2014 Jeep Cherokee Sport, which drove okay. The second vehicle was a Jeep Latitude. Within the first mile we realized the tire was going low, so we returned the vehicle to the service side to add air, so we could finish the test drive. Once we returned to the road, the vehicle starting shaking and rattling, causing the salesman to request we return immediately. The salesman assured us that all vehicles go through the inspection process and he had no idea why this car was currently on the ... Read More

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Google - Jan 10, 2024

We test drove 2 different Jeeps at this dealership. The first one was a 2014 Jeep Cherokee Sport, which drove okay. The second vehicle was a Jeep Latitude. Within the first mile we realized the tire was going low, so we returned the vehicle to the service side to add air, so we could finish the test drive. Once we returned to the road, the vehicle starting shaking and rattling, causing the salesman to request we return immediately. The salesman assured us that all vehicles go through the inspection process and he had no idea why this car was currently on the lot for sale. Our daughter really liked the first vehicle and decided to proceed with the purchase. We told the salesman our concerns and were assured the vehicle passed all inspections at the dealership and was essentially a good vehicle to move forward with. During the drive, the radio would not pull in any radio stations. That could not be explained while we were driving but upon getting the vehicle home, we discovered it was missing the antenna. The vehicle burns a quart of oil a month. The vehicle has been in the shop to be repaired, two different times since October. Then tonight, it began smoking on the inside through the vents and outside under the hood. It is not driveable at all. I would not recommend buying a used car from this dealership. It took all of our 16 yr old daughters savings and some of ours to purchase this jeep and now it needs towed to a shop and hopefully can be fixed at minimal cost. Buyer beware

Our sales person was great However it needed work done before we could pick it up. The windshield needed to be replaced, and it needed new tires. This all took almost two weeks to complete. Then when we picked it up, the service manager had to be coaxed into giving us the typical papers letting us know what services were provided, such as oil change, fluids, etc. Within two days the low coolant light came on. The service department refused to pay for the replacement of the holding tank that had a hole. This should have been done at the ... Read More

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Google - Dec 8, 2023

Our sales person was great However it needed work done before we could pick it up. The windshield needed to be replaced, and it needed new tires. This all took almost two weeks to complete. Then when we picked it up, the service manager had to be coaxed into giving us the typical papers letting us know what services were provided, such as oil change, fluids, etc. Within two days the low coolant light came on. The service department refused to pay for the replacement of the holding tank that had a hole. This should have been done at the time of prepurchase inspection. We will not use that dealership again.

Weird place...went in to look at a car..and the car salesman tried to sell me a joint...place is not professional...run away fast

Called to get a part for my Jeep and they had it in stock. I called the Salem branch number and sent my dad an hr away to get the part and they told him they didn’t have it. They said it was in stock at corydon. I was then told that when you call the number and ask for parts it rings in to the corydon store not Salem. That should be listed like that or told to the customer. So I had to send him somewhere else that physically had the part in there hands to make ... Read More

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Google - Nov 2, 2023

Called to get a part for my Jeep and they had it in stock. I called the Salem branch number and sent my dad an hr away to get the part and they told him they didn’t have it. They said it was in stock at corydon. I was then told that when you call the number and ask for parts it rings in to the corydon store not Salem. That should be listed like that or told to the customer. So I had to send him somewhere else that physically had the part in there hands to make sure they actually had it. Poor business in my mind to post a phone number that don’t match the correct location. So make sure you ask what store you have to go to before you make the trip or ask but when you call a specific location they should tell you where to go for what you need.

Said items needed immediate service that I just had done in May. You need to keep service updated!!

First off I told them not to send my loan to a bunch of places because it makes a hard inquiry on my credit, I have excellent credit and told them that, now I have 6 hard inquiries just from them and there lender's, then I got approved no doubt there, they wanted more money down then what I told them I could do, I told them if I could split it put half on debit and half on credit I could do it, they said we don't deal with credit cards. So I left didn't get the ... Read More

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Google - Oct 5, 2023

First off I told them not to send my loan to a bunch of places because it makes a hard inquiry on my credit, I have excellent credit and told them that, now I have 6 hard inquiries just from them and there lender's, then I got approved no doubt there, they wanted more money down then what I told them I could do, I told them if I could split it put half on debit and half on credit I could do it, they said we don't deal with credit cards. So I left didn't get the truck complete waste of my day, and 6 hard inquiries.

I had 10:30 appointment I got there and checked in by 10:25..for tire rotation and oil change ,27 point inspection was there two and half hours. No one said there were behind or nothing. So sad of a dealership that would do that to there customers. Then when I left there there was an envelope in the front seat for a buy back. I didn't ask for that and no salesman should be around my truck while it was getting serviced and I waited on my truck so I was there so the salesman didn't have to guts to find ... Read More

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Google - Sep 21, 2023

I had 10:30 appointment I got there and checked in by 10:25..for tire rotation and oil change ,27 point inspection was there two and half hours. No one said there were behind or nothing. So sad of a dealership that would do that to there customers. Then when I left there there was an envelope in the front seat for a buy back. I didn't ask for that and no salesman should be around my truck while it was getting serviced and I waited on my truck so I was there so the salesman didn't have to guts to find me. I'll never be back to this dealership....

Sad to see a Company that Supports our Men & Women in Law Enforcement. Place a disgraceful Flag on the Vehicle. The American Flag is Red White and Blue. It's our vehicle's not personal vehicle's. Desecrate the American Flag is Illegal on Government Equipment or Displayed is Illegal on Government Property. Nothing else can be on display or on any government owned property besides the American Red White and Blue Flag. They are not a Gang. They are Law Enforcement that Honor their oath or they Stand by that blue line flag and don't honor their ... Read More

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Google - Sep 17, 2023

Sad to see a Company that Supports our Men & Women in Law Enforcement. Place a disgraceful Flag on the Vehicle. The American Flag is Red White and Blue. It's our vehicle's not personal vehicle's. Desecrate the American Flag is Illegal on Government Equipment or Displayed is Illegal on Government Property. Nothing else can be on display or on any government owned property besides the American Red White and Blue Flag. They are not a Gang. They are Law Enforcement that Honor their oath or they Stand by that blue line flag and don't honor their oath and follow blue line gang rules.

This was the worse experience I ever had with a vehicle purchase. The salesman I had was horrible. How about training your employees

By far the worse salesman I have ever dealt with. I don't normally write reviews but this should help people go to a dealership that treats you better. I still don't have my second key after a month. I can't figure out if they handed the buffer to a 16 year old or a chimpanzee. The whole truck is trailed and multiple burns. I would suggest finding a different dealership

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I visited John Jones auto group today to see about trading in my 2003, F150 in hopes of finding something with less milage and better fuel efficiency. I test drove 2 vehicles. One was a 2015 blue Jeep Compass Latitude, listed at 14,400, the other was a silver Ford Focus listed at 13,300. When I returned to the office the sales clerk had worked up a figure’s estimate for the Jeep. The trade allowance said 3,500$. The sales clerk quickly stated that they where only willing to offer me 1k for my trade in. That the 3,500$ figure written on the paperwork was to trick the ... Read More

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Google - Aug 23, 2023

I visited John Jones auto group today to see about trading in my 2003, F150 in hopes of finding something with less milage and better fuel efficiency. I test drove 2 vehicles. One was a 2015 blue Jeep Compass Latitude, listed at 14,400, the other was a silver Ford Focus listed at 13,300. When I returned to the office the sales clerk had worked up a figure’s estimate for the Jeep. The trade allowance said 3,500$. The sales clerk quickly stated that they where only willing to offer me 1k for my trade in. That the 3,500$ figure written on the paperwork was to trick the bank into thinking that my truck was worth more, which would make them more likely to finance a loan for one of their vehicles. Sounds great right? Except, he then raises the sales price of the Jeep 3,500, and the Focus 3,600. Making the Jeep now 17,900 and the Focus 16,900. What a price gouge! So now I’m to give them my truck for free and pay them 3,500$ in one deal or 3,600$ in the second deal they worked up! They seen me a women come in to view and trade in her vehicle and took full advantage! What an outrage and a damn shame!

Still waiting on that phone call back to get my gas tank door fixed... of course I wasn't told about it and my salesman knew. He told me he put gas in the car for me and had to pry it open with his license. Lovely car buying experience. (Sarcasm)

When we bought the Tahoe in July of 22 we bought the extended warranty that is supposed cover everything electrical. The sunroof has never worked so when I brought it in I was told it would be $400 and something dollars. Needless to say it is still NOT fixed, very disappointed!

Don’t buy from them! They are not even willing to negotiate! They raise prices from their online advertising.